Support Ticket

With many businesses going online and updating websites, we are experiencing higher-than-normal turnaround times for ticket requests.

Please allow up to 24-48 hours to give adequate time to research and respond to your inquiry.
Our ticketing support team will be available Monday through Friday, 9 am-5 pm PST.
- We are closed Sat-Sun.
- You are welcome to submit tickets outside these hours, but they will not be reviewed until this timeframe.
Please note that we prioritize the closure of the first ticket before attending to subsequent requests. We kindly request you to provide detailed information in your initial ticket submission and update open tickets by responding to the ticket confirmation email.

We cannot provide free support calls. If its something that’s easier to explain in words, you can record and send a video. We recommend using loom.com to record the video. If a video recording is not enough and you would like to meet with someone over a Zoom call, you can purchase a 15-minute support call for $50 by clicking here or the link in the menu bar.

*Appropriate support requests include:

Fixing something that isn’t working on the website
Updating text, images, or colors on the website
Simple changes that help the flow of the website
Technical issues like domain connections
Billing needs like updating your payment method
Cancellation requests**

*Any design requests like the ones listed above are limited to five requests per month.
**For cancellation requests please either click here or click the link in the menu bar to fill out the cancellation form
***If you are needing a new logo or an additional page click the appropriate link in the menu bar to purchase what you need and fill out the form you are redirected to after purchase.

We appreciate you and we thank you for being patient as we work through this higher volume of clients.

Thank you!